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Relocating empowerment as a management concept for Asia

Cheung, Catherine; Baum, Tom; Wong, Alan - In: Journal of business research : JBR 65 (2012) 1, pp. 36-41

Persistent link: https://www.econbiz.de/10009549728

The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong

Chan, Andrew; Hsu, Cathy H. C.; Baum, Tom - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 18-33

Persistent link: https://www.econbiz.de/10011312616

Transformational leadership and trust in leadership impacts on employee commitment

Yuan, Yue; Kong, Haiyan; Baum, Tom; Liu, Yining; Liu, Chao - In: Tourism review 77 (2022) 5, pp. 1385-1399

Persistent link: https://www.econbiz.de/10013369058

Skills and work in the hospitality sector

Hai‐yan, Kong; Baum, Tom - In: International Journal of Contemporary Hospitality Management 18 (2006) 6, pp. 509-518

Purpose – The purpose of this paper is to develop a picture of the skills profiles, work background, educational attainment, attitudes and plans of the employees in front office in hotels in China by means of a survey of employees in four and five star hotels. Design/methodology/approach –...

Persistent link: https://www.econbiz.de/10014762783