Wong, IpKin Anthony; In Veronica Fong, Hoi; Tingchi … - In: International Journal of Contemporary Hospitality Management 24 (2012) 5, pp. 753-773
Purpose – This paper aims to investigate customers' perceptions of four service quality aspects – service environment, service delivery, game service, and food service – in the casino setting among Chinese players. Design/methodology/approach – The study examined the proposed model...