Daugherty, Patricia J.; Chen, Haozhe; Ferrin, Bruce G. - In: The International Journal of Logistics Management 22 (2011) 1, pp. 26-51
, formalization, and specialization) influence a firm's logistics service innovation capability and firm performance. Design …, both decentralization and formalization were found to be positively related to a firm's logistics service innovation … capability, although the formalization was originally proposed to have negative impact on logistics service innovation capability …