Purpose – The purpose of this paper is to analyze the restructuring approach followed by the highly profitable Telefónica in its 2011 redundancy plan, and explores unions’ response to management strategy. Design/methodology/approach – The research follows a case study approach...

Purpose – Analyzes the restructuring approach followed by the highly-profitable Telefónica in its 2011 redundancy plan. Explores unions’ response to management strategy. Design/methodology/approach – Follows a case-study approach, constructing a dataset with information from company...