This collection of Eisenberg's most significant essays provides a coherent example of a set of important ideas in organisational communication, pertaining in particular to the importance of language and interpretation in the social construction of organisational life

"The first edition of this book broke new ground in reporting research that showed organizations central to contemporary society including government departments and agencies, corporations, and many NGOs and non-profit organizations listen poorly to their stakeholders and sometimes not at all....

Adopting a perspective -- Perception and paradigms -- Understanding organizations : an overview of management and organizational perspectives -- Verbal communication -- Nonverbal communication -- Networks and channels -- Symbolic behavior -- Listening -- Effective interpersonal communication in...