Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in Transforming Government: People, Process and Policy, published by and copyright Emerald Group Publishing Ltd.

Purpose – This paper aims to present electronic procurement benefits identified in four case companies from the information technology (IT), hi‐tech sector. Design/methodology/approach – Multi‐case study design was applied. The benefits reported in the companies were analysed and...

Purpose – This paper aims to gauge the feasibility of workflow technology as a potential solution to facilitating citizen participation in policy‐making processes. The gaps in and future direction of a current workflow models to be used to automate policy‐making processes are to be...