Introduces the Communication Diamond Model, which features the following key skill areas found in communication between people at work: enquiry, diagnosis, summarizing, proposing, directing, and informing. Describes the measures designed to assess these skills: the Communication and...

Four key areas of management development are considered as opportunities for improving performance. These involve the study of colleagues, managers, customers and competitors in a systematic way. Much can be learnt by observing and recording what others do and this knowledge can be applied in...

The quality of management, in ensuring the success of an organization, can be greatly enhanced by the continuing training and education of managers. One way of doing this is by setting up company business schools, whereby managers can attend workshops on a wide range of subjects, dealing with...