Adam, Everett E.; Corbett, Lawrence M.; Flores, Benito E.; … - In: International Journal of Operations & Production Management 17 (1997) 9, pp. 842-873
Investigates what approaches to quality lead to best quality and financial performance across different regions of the world. Reports a survey of 977 firms in Asia/South Pacific, Europe, and North America. Fifty‐two items that suggest how a firm might improve quality were factor analysed and...
