Yilmaz, Fatma Kantas; Ugur, Tarik Naci Norbert; Rese, … - In: International journal of management, economics and … 8 (2019) 3, pp. 223-241
This paper investigated the delivery of health services based on data recorded at two medium-sized hospitals: Erenkoy Mental Health Research and Training Hospital located in Istanbul/Turkey and LVR-Klinik Viersen in Germany. A comparison of quality management systems in terms of certification...