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Comparison
Dienstleistungsqualität
9
Service quality
9
Taiwan
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Customer satisfaction
6
Kundenzufriedenheit
6
Quality management
5
Qualitätsmanagement
5
Arbeitsvermittlung
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service quality
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Lieferkette
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Product quality
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Relationship marketing
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1999-2004
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Branchenentwicklung
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CSQ-REW model
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Classification
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Competition
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Competitive service quality
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Customer service
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Digital goods
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Digitale Güter
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ERP system
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ERP-System
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Environmental management
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Fast-food industry
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Chen, Jason C. H.
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Shih, Kuang-Hsun
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Tsai, Ming-Chun
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International journal of services and standards
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ECONIS (ZBW)
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A comparison of the service quality of fast food chain franchises
Tsai, Ming-Chun
;
Shih, Kuang-Hsun
;
Chen, Jason C. H.
- In:
International journal of services and standards
3
(
2007
)
2
,
pp. 222-238
Persistent link: https://www.econbiz.de/10003459595
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