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Persistent link: https://www.econbiz.de/10003883036
This paper, drawing on a 2003–2006 establishment-level survey of 1,819 call centers in 15 countries, examines effects of industrial relations institutions and employer strategies on wage variation across coordinated, liberal, and emerging market economies. The authors find several...
Persistent link: https://www.econbiz.de/10013134939