Activating self-scheduling workers on on-demand platforms when services are most needed is challenging because of a lack of cooperation between workers. To align workers' interests with the platform's profit-driven goals, various ride-sharing and food delivery platforms have recently embraced...

The authors examine the effects of a firm’s and its competitors’ online reviews on its demand within the hotel industry. The authors leverage a unique dataset of actual bookings from properties of a major hotel chain in six different markets in the United States, supplemented with online...