Having spent a large part of my career helping the Tax Office reach a point where it is generally recognised as among the best tax administrations in the world, the challenge now is to lift the bar on excellence

This paper argues that economic competitiveness requires cities and towns to reimagine their zoning regulations, leveraging technology advances to address challenges revealed by demands for sustainability in building urban projects. The optimal means to accomplish this is to implement...

This paper reviews the literature on corporate political strategy and identifies a number of open research questions and streams for potential investigation. The paper develops a framework to explain why, when, and how a firm will pursue multi-forum political action as part of its non-market and...

Examines three important issues related to the ISO 9000 registration experiences of American, German and Japanese firms operating in the United States. The three issues are reasons for seeking registration, cost and effort to register and operational requirements for achieving registration. The...

In an era when the share price is king and quarterly reports dominate the dreams (or nightmares) of chief executives, it is refreshing to listen to Frederick F. Reichheld talk about the importance of loyalty. As a director emeritus of Bain & Company and the author of two books on the subject, he...