Purpose – This paper aims to examine and describe competitive priorities for service providers in Thailand. This research responds to the need expressed by the Federation of Thai Industries (FTI) for understanding these priorities. This study is part of a planning session on future enhancement...

Purpose – This paper aims to compare and evaluate competitive priorities between manufacturers and service providers. A concern over the trends of moving manufacturing/production units overseas, while maintaining essential service operations at the companies' headquarters, encouraged senior...

Purpose – This study aims to identify the set of circumstances that requires productivity information. It is part of an effort to improve productivity measurement. For this research, when to measure productivity is addressed by linking with manufacturing and supplier‐selection strategies....