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Complaint management
Balanced Scorecard
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Universitätsklinikum Hamburg-Eppendorf / Ärztliche Zentralbibliothek
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Unzufriedenheit
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Value creation
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Workflow management system
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service logic
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value co-destruction
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Bocklage, Thorsten
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Düren, Petra
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Veröffentlichungen der Universitätsbibliothek der Helmut-Schmidt-Universität, Universität der Bundeswehr - Aus der Praxis für die Praxis
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ECONIS (ZBW)
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Konzept zur Einführung eines Beschwerdemanagements für die Ärztliche Zentralbibliothek des Universitätsklinikums Hamburg-Eppendorf
Bocklage, Thorsten
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2012
Persistent link: https://www.econbiz.de/10009580190
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