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Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.; Ogbonna, Emmanuel - In: British journal of management : BJM 21 (2010) 2, pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
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Fraudulent return proclivity : an empirical analysis
Harris, Lloyd C. - In: Journal of retailing 84 (2008) 4, pp. 461-476
Persistent link: https://www.econbiz.de/10003794955
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Fraudulent consumer returns: exploiting retailers' return policies
Harris, Lloyd C. - In: European journal of marketing : EJM 44 (2010) 6, pp. 730-747
Persistent link: https://www.econbiz.de/10003989123
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All Anglos are alike? : a study of whinging Poms and bloody-minded Aussies
Harris, Lloyd C.; Russell-Bennett, Rebekah - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 827-855
Persistent link: https://www.econbiz.de/10011309050
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"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas; Harris, Lloyd C.; Koritos, Christos D. - In: Tourism management : research, policies, practice 104 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015052203