//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Improving service quality by c...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Complaint management
Quality management
6
Qualitätsmanagement
6
Börsenkurs
2
Customer satisfaction
2
Kundenzufriedenheit
2
National quality award
2
Share price
2
Simulation
2
Statistical analysis
2
Stock market reaction
2
Taiwan
2
Total quality management
2
simulation
2
Aktienmarkt
1
Ankündigungseffekt
1
Announcement effect
1
Award
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Capacity planning
1
Carbon monoxide methanation
1
Contradiction Matrix
1
Demand-side management
1
Dienstleistungsqualität
1
E-Commerce
1
Fuzzy QFD
1
High technology
1
Hochtechnologie
1
Hoshin Kanri
1
Human Resource Management
1
Importance-performance analysis (IPA)
1
Industrie
1
Kano’s model
1
Kapazitätsplanung
1
Knitwear
1
Lastmanagement
1
Lean Management
1
Lean management
1
MTO
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Chen, Li-Fei
1
Choy, Yoon Leng
1
Hsiao, Yu-Hsiang
1
Su, Chao-Ton
1
Published in...
All
The service industries journal
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->