Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A Note on the Growth of Resear...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Complaint management
USA
10
United States
9
Customer satisfaction
8
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Beschwerdemanagement
4
Beziehungsmarketing
4
Relationship marketing
4
Vereinigte Staaten
4
Consumer behaviour
3
Green marketing
3
Konsumentenverhalten
3
Lieferkette
3
Operations Research
3
Supply chain
3
Öko-Marketing
3
Contingency theory
2
Customer service
2
Customer-employee interface
2
Dienstleistungssektor
2
Dyadic fit
2
Einzelhandel
2
Firm performance
2
Innovation
2
Kundenservice
2
Lieferantenmanagement
2
Management
2
Nachhaltige Entwicklung
2
Quality
2
RFID
2
Retail trade
2
Service experience
2
Service industry
2
Service operations
2
Social network
2
Soziales Netzwerk
2
Structural equation modelling
2
Supplier relationship management
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Smith, Jeffery S.
4
Karwan, Kirk R.
3
Bacile, Todd J.
1
Giebelhausen, Michael
1
Markland, Robert E.
1
Nagy, Paul F.
1
Ramirez, Ed
1
Wolter, Jeremy S.
1
more ...
less ...
Published in...
All
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Operations management research : OMR ; advancing practice through theory
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10009571281
Saved in:
2
Empirical profiles of service recovery systems : the maturity perspective
Smith, Jeffery S.
;
Karwan, Kirk R.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003959023
Saved in:
3
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
4
The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery
Wolter, Jeremy S.
;
Bacile, Todd J.
;
Smith, Jeffery S.
; …
- In:
Journal of business research : JBR
104
(
2019
),
pp. 233-246
Persistent link: https://www.econbiz.de/10012105015
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
