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~subject:"Complaint management"
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Complaint management
South Korea
10
Hotel industry
9
Hotellerie
9
Südkorea
9
Beziehungsmarketing
8
Relationship marketing
8
Tourism employees
7
Tourismusberufe
7
Arbeitskräfte
6
Arbeitsverhalten
6
Holiday behaviour
6
Urlaubsverhalten
6
Work behaviour
6
Workforce
6
Arbeitsleistung
5
Consumer behaviour
5
Job performance
5
Konsumentenverhalten
5
Arbeitszufriedenheit
4
Customer satisfaction
4
Dienstleistungsqualität
4
Job satisfaction
4
Kundenzufriedenheit
4
Leistungsmotivation
4
Psychological capital
4
Service quality
4
Service recovery performance
4
Stress
4
Tourism marketing
4
Tourismusmarketing
4
Work engagement
4
Work motivation
4
Work stress
4
Arbeitspsychologie
3
Beschwerdemanagement
3
Emotion
3
Employee retention
3
Führungsstil
3
Hotel employees
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Kim, Taegoo
3
Lee, Gyehee
3
Choi, Chang Hwan
2
Lee, Seung-kon
1
Paek, Soyon
1
Yoo, Joanne Jung-eun
1
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Service business
1
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ECONIS (ZBW)
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1
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
2
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
3
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
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