//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Ausschreibungen von integriert...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Complaint management
Service quality
21,680
Dienstleistungsqualität
20,929
Customer satisfaction
6,436
Kundenzufriedenheit
6,253
Consumer behaviour
4,402
Konsumentenverhalten
4,358
Relationship marketing
3,952
Beziehungsmarketing
3,939
Qualitätsmanagement
2,571
Quality management
2,531
Wirtschaftsprüfung
2,480
Financial audit
2,474
Krankenhaus
1,863
Hospital
1,847
Health care
1,581
Gesundheitsversorgung
1,553
USA
1,445
United States
1,418
Theorie
1,364
Deutschland
1,341
Theory
1,323
Gesundheitswesen
1,265
Germany
1,246
Health care system
1,244
Product quality
1,212
Produktqualität
1,201
service quality
1,193
Customer service
1,176
Kundenservice
1,119
Dienstleistungssektor
1,061
Service industry
1,055
Hotel industry
816
Hotellerie
816
Beschwerdemanagement
805
Schule
731
Hochschule
724
School
721
Electronic Commerce
718
E-commerce
715
more ...
less ...
Online availability
All
Undetermined
435
Free
86
Type of publication
All
Article
742
Book / Working Paper
63
Type of publication (narrower categories)
All
Article in journal
724
Aufsatz in Zeitschrift
724
Aufsatz im Buch
18
Book section
18
Hochschulschrift
11
Arbeitspapier
9
Graue Literatur
9
Non-commercial literature
9
Working Paper
9
Thesis
7
Bibliografie enthalten
3
Bibliography included
3
Case study
3
Fallstudie
3
Konferenzschrift
3
Aufsatzsammlung
1
Collection of articles of several authors
1
Conference paper
1
Konferenzbeitrag
1
Sammelwerk
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
791
German
14
Author
All
Mattila, Anna S.
18
Grégoire, Yany
12
Jang, Soocheong
10
Van Vaerenbergh, Yves
9
McColl-Kennedy, Janet R.
8
Edvardsson, Bo
7
Guchait, Priyanko
7
Ro, Heejung
7
Sparks, Beverley
7
Tsarenko, Yelena
7
Balaji, M. S.
6
MacQuilken, Lisa
6
Svensson, Göran
6
Tronvoll, Bård
6
Baker, Thomas L.
5
Brady, Michael K.
5
Chebat, Jean-Charles
5
Harun, Ahasan
5
Meyer, Tracy
5
Ozuem, Wilson
5
Patterson, Paul G.
5
Roschk, Holger
5
Shin, Hyunju
5
Sreejesh, S.
5
Baker, Melissa A.
4
Beatty, Sharon E.
4
Béal, Mathieu
4
Casidy, Riza
4
Crisafulli, Benedetta
4
Fan, Xiucheng
4
Gelbrich, Katja
4
Gerstner, Eitan
4
Halperin, Basil
4
Hanks, Lydia
4
Ho, Benjamin
4
Hogreve, Jens
4
Hsu, Cathy H. C.
4
Kim, Kawon Kathy
4
Larivière, Bart
4
List, John A.
4
more ...
less ...
Institution
All
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Published in...
All
International journal of hospitality management
47
Journal of business research : JBR
47
Journal of retailing and consumer services
37
The journal of services marketing
30
Journal of hospitality marketing & management
24
Journal of service research : JSR
19
Service business
18
International journal of contemporary hospitality management
17
The service industries journal
17
Journal of the Academy of Marketing Science
15
Journal of service research
14
Services marketing quarterly
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Managing service quality : MSQ ; an international journal
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
European journal of marketing : EJM
9
Journal of air transport management
9
Journal of service theory and practice
9
International journal of quality and service sciences
8
Journal of service management
8
Journal of service theory and practice : JSTP
8
Journal of strategic marketing
7
Asia Pacific journal of marketing and logistics
6
Journal of travel and tourism marketing
6
Marketing intelligence & planning
6
Tourism management : research, policies, practice
6
Cogent business & management
5
International journal of business and economics
5
Journal of consumer behaviour : an international research review
5
Journal of consumer marketing
5
Journal of global marketing
5
Journal of marketing
5
Journal of retailing
5
Australasian marketing journal
4
Business horizons
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
Journal of hospitality and tourism insights
4
more ...
less ...
Source
All
ECONIS (ZBW)
805
Showing
1
-
10
of
805
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
2
Service quality and customers' complaining behavior : a study of the Indian banking sector
Choudhury, Koushiki
- In:
Services marketing quarterly
35
(
2014
)
2
,
pp. 123-137
Persistent link: https://www.econbiz.de/10010363988
Saved in:
3
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
4
The long-term impact of service failure and recovery
Norvell, Tim
;
Kumar, Piyush
;
Dass, Mayukh
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
Saved in:
5
Identifying and analysing components of customer relationship management influencing customer-oriented behaviour of employees : the case of Bank Mellat branches of Khouzestan Provi...
Aghdaie, Fathollah Amiri
;
Sasani, Bahman
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 363-377
Persistent link: https://www.econbiz.de/10011861164
Saved in:
6
Tactical service failure : a case study on public funding as a marketing issue
Harviainen, J. Tuomas
;
Ekström, Maria
;
Ojasalo, Jukka
- In:
Journal of nonprofit & public sector marketing
31
(
2019
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10012199993
Saved in:
7
Complaint behaviour by third parties : exploring service quality, customer satisfaction and word-of-mouth in health clubs
Moreira, António Carrizo
;
Freitas da Silva, Pedro Miguel
- In:
International journal of sport management and marketing …
16
(
2016
)
3/6
,
pp. 152-171
Persistent link: https://www.econbiz.de/10011641960
Saved in:
8
Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat
;
Shaheen Mansori
;
Gan, Ching Chuan
; …
- In:
Journal of global marketing
30
(
2017
)
1
,
pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
Saved in:
9
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
10
Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta
;
Bracale, Alessandro
;
Imposimato, Sara
; …
-
2023
Persistent link: https://www.econbiz.de/10014371941
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->