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~subject:"Complaint management"
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Complaint management
Consumer behaviour
26
Konsumentenverhalten
26
Social marketing
17
Beziehungsmarketing
12
Relationship marketing
12
Social Marketing
12
Dienstleistungsqualität
11
Service quality
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Australia
8
Australien
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Services marketing
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Customer satisfaction
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Dienstleistung
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Kundenzufriedenheit
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Emotion
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Services
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Brand management
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Einzelhandel
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Markenführung
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Retail trade
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Beschwerdemanagement
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Brand image
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Dienstleistungsmarketing
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Gesundheitsversorgung
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Gesundheitswesen
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Health care
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Health care system
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Markenimage
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Marketing not elsewhere classified
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Social Web
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Social web
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Sustainability
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Value creation
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Well-being
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social marketing
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Alcohol consumption
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Alkoholkonsum
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Anthropomorphic tendency
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Anthropomorphism
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Russell-Bennett, Rebekah
4
Ashkanasy, Neal M.
1
Bougoure, Ursula Sigrid
1
Fazal-e-Hasan, Syed
1
Harris, Lloyd C.
1
Keefe, Dominique A.
1
Mortimer, Gary
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Tombs, Alastair
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Tombs, Alastair G.
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European journal of marketing : EJM
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
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ECONIS (ZBW)
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All Anglos are alike? : a study of whinging Poms and bloody-minded Aussies
Harris, Lloyd C.
;
Russell-Bennett, Rebekah
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 827-855
Persistent link: https://www.econbiz.de/10011309050
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2
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
3
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
Saved in:
4
Customer retaliation at the employee-customer interface
Keefe, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Journal of management & organization : journal of …
14
(
2008
)
4
,
pp. 438-450
Persistent link: https://www.econbiz.de/10003771979
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