Through this paper, we propose a preliminary theoretical framework to understand consumer’s trust determinants within the context of purchasing on Internet. First, we present a synoptical literature overview of trust conceptualisation in the marketing literature. Then, we propose a preliminary...

This article analyzes individual perceptions of the linkage between corruption and trust in political institutions in 16 African democracies. Using perceived corruption and experienced corruption as indicators, it tests the functionalist theories that portray corruption as a way to increase...

Our goal is to understand whether, and under which conditions a customer can feel betrayed by a brand, as it may happen in an interpersonal context; it is also to show that this feeling is quite different from other reactions, such as dissatisfaction. We then try to find the determinants of this...

Many tools have been implemented by HRM departments to improve organizational commitment and so employees performance at work. This study aims at testing the impact of organizational trust (distinguishing trust in top management and trust in supervisor) on both organizational commitment and...

L'objet de cet article est de comprendre les caractéristiques d'une relation d'échange fournisseurs-distributeur. Sur la base d'une étude empirique comprenant 70 entretiens, nous proposons les notions d'échange substantiel lorsque toute la relation n'est focalisée que sur les résultats et...

Researches investigating the topic of trust in virtual teams tend to assume that its nature is comparable to trust that develops in face-to-face temporary systems. It is qualified as swift trust given the limited duration of teams and the absence of shared past work experience between members....

The Internet-driven electronic marketplace (IEMP) has been presented as a way to enhance collaboration between buyers and suppliers while generating significant advantages for both parties. Nevertheless, the introduction of Online Reverse Auctions (ORA) in the negotiation process has been...