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Customer participation behavior in high- versus low-contact services : the multiple roles of customer trust
Li, Esther Ling-Yee; Liu, Ben Shaw-ching; Luk, Sherriff … - In: Journal of global marketing 30 (2017) 5, pp. 322-341
Persistent link: https://www.econbiz.de/10011779490
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Dark side of business-to-business (B2B) relationships
Sharma, Piyush; Kingshott, Russel; Leung, Tak Yan; … - In: Journal of business research : JBR 144 (2022), pp. 1186-1195
Persistent link: https://www.econbiz.de/10013185089
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The impact of psychological contract breaches within east-west buyer-supplier relationships
Kingshott, Russel P. J.; Sharma, Piyush; Sima, Herbert; … - In: Industrial marketing management : the international … 89 (2020), pp. 220-231
Persistent link: https://www.econbiz.de/10012290048
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Interactive effects of information exchange, relationship capital and environmental uncertainty on international joint venture (IJV) performance : an emerging markets perspective
Kwok, Francis; Sharma, Piyush; Gaur, Sanjaya Singh; … - In: International business review : the official journal of … 28 (2019) 5, pp. 1-12
Persistent link: https://www.econbiz.de/10012101920
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Managing customer relationships in the emerging markets : guanxi as a driver of Chinese customer loyalty
Lee, Liane W. Y.; Tang, Yiming; Yip, Leslie S. C.; … - In: Journal of business research : JBR 86 (2018), pp. 356-365
Persistent link: https://www.econbiz.de/10011855359