The purpose of this study is to explore the dimensions of service quality and test an integrative model to study the influence of service quality, image, and trust on customer loyalty in the Malaysian banking sector. In this study, the service quality model is enhanced to improve the bank's...

This paper explored the effect of trust and perceived reciprocal benefit on students' knowledge sharing via Facebook and on students' academic performance and reputation. The research model was tested using 170 undergraduate students in Malaysia via structural equation modeling. The results show...

This study has examined the effect of trust and religiosity on Islamic medical tourists' attitudes, and consequently, satisfaction by considering age, gender, and education as moderators. A survey was undertaken of 227 Muslim medical tourists who had been treated in Islamic hospitals in Iran,...