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Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services
Patterson, Paul G. - In: The journal of services marketing 30 (2016) 5, pp. 485-489
Persistent link: https://www.econbiz.de/10011615520
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Client assessments of their audit experiences : the role of experience quality, similarity and client participation
Jomjai Sampet; Naruanard Sarapaivanich; Erboon Ekasingh; … - In: Asian review of accounting 32 (2024) 1, pp. 166-186
Persistent link: https://www.econbiz.de/10014486529
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Conveying trustworthiness to online consumers : reactions to consensus, physical store presence, brand familiarity, and generalized suspicion
Benedicktus, Ray L.; Brady, Michael K.; Darke, Peter R.; … - In: Journal of retailing 86 (2010) 4, pp. 322-335
Persistent link: https://www.econbiz.de/10008808862
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Consumer trust in multiple channels : new evidence and directions for future research
Benedicktus, Ray L.; Brady, Michael K.; Darke, Peter R.; … - In: Brick & mortar shopping in the 21st century, (pp. 107-127). 2008
Persistent link: https://www.econbiz.de/10003618185
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Consumer (dis)trust online
Darke, Peter R.; Benedicktus, Ray L.; Brady, Michael K. - In: The Routledge companion to digital consumption, (pp. 404-414). 2013
Persistent link: https://www.econbiz.de/10009690710
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Felling close from afar : the role of psychological distance in offsetting distrust in unfamiliar online retailers
Darke, Peter R.; Brady, Michael K.; Benedicktus, Ray L.; … - In: Journal of retailing 92 (2016) 3, pp. 287-299
Persistent link: https://www.econbiz.de/10011566698