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Confidence
Customer satisfaction
15,530
Kundenzufriedenheit
13,947
Consumer behaviour
6,911
Service quality
6,899
Konsumentenverhalten
6,755
Dienstleistungsqualität
6,717
Hotel industry
6,600
Hotellerie
6,511
Relationship marketing
6,031
Beziehungsmarketing
5,993
Social exchange theory
2,371
Austauschtheorie
2,142
Sharing economy
1,958
Share Economy
1,743
Job satisfaction
1,505
Arbeitszufriedenheit
1,501
customer satisfaction
1,299
Tourism
1,275
Tourismus
1,240
Online-Handel
1,222
Online retailing
1,218
Vertrauen
1,192
Satisfaction
1,166
Electronic Commerce
1,110
Urlaubsverhalten
1,102
Customer service
1,101
Holiday behaviour
1,101
E-commerce
1,084
Qualitätsmanagement
1,061
Kundenservice
1,040
Quality management
1,033
USA
1,032
Deutschland
1,016
Emotion
1,004
United States
1,003
Germany
975
Tourismuswirtschaft
964
Tourism industry
960
Brand management
944
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988
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1
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1,162
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25
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1
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Svensson, Göran
18
Falk, Armin
12
Usman, Osly
12
Bradler, Christiane
11
Neckermann, Susanne
11
Han, Heesup
8
Mysen, Tore
8
Becker, Anke
7
Caliendo, Marco
7
Dur, Robert A. J.
7
Enke, Benjamin
7
Fossen, Frank M.
7
Kritikos, Alexander
7
Non, Jan Adrianus
7
Bilgihan, Anil
6
Lee, Choong-Ki
6
Roberts-Lombard, Mornay
6
Sunde, Uwe
6
Dohmen, Thomas
5
Huffman, David
5
Jacob, Jayanth
5
Meier, Stephan
5
Teubner, Timm
5
Zehnder, Christian
5
Andreoni, James
4
Balaji, M. S.
4
Chung, Namho
4
Drouvelis, Michalis
4
Dur, Robert
4
Ert, Eyal
4
Hansen, Torben
4
Hartl, Barbara
4
Hawlitschek, Florian
4
Lombart, Cindy
4
Louis, Didier
4
Mestelman, Stuart
4
Mostert, Pierre
4
Nimako, Simon Gyasi
4
Non, Arjan
4
Osman, Zahir
4
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2
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2
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1
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1
Nomos Verlagsgesellschaft
1
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1
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1
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Journal of retailing and consumer services
38
International journal of hospitality management
35
Journal of business research : JBR
21
Journal of hospitality marketing & management
16
International journal of contemporary hospitality management
15
Tourism management : research, policies, practice
14
Journal of travel and tourism marketing
13
Asia Pacific journal of marketing and logistics
11
Cogent business & management
10
Journal of economic behavior & organization : JEBO
10
Discussion paper series / IZA
9
Journal of strategic marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of electronic marketing and retailing : IJEMR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
Service business
8
Services marketing quarterly
8
The journal of business & industrial marketing
8
The journal of services marketing
8
International journal of electronic business : IJEB
7
Journal of internet commerce
7
Pakistan journal of commerce and social sciences
7
The service industries journal
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
International journal of electronic customer relationship management : IJECRM
6
Journal of Islamic marketing
6
Journal of business and psychology
6
Journal of economic psychology : research in economic psychology and behavioral economics
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
CESifo working papers
5
European journal of marketing : EJM
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International journal of bank marketing
5
International journal of procurement management
5
International journal of public sector performance management : IJPSPM
5
International journal of technology marketing : IJTMkt
5
Journal of business-to-business marketing
5
Journal of consumer behaviour : an international research review
5
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ECONIS (ZBW)
1,188
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1
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1
Hierarchal formation of trust on peer-to-peer lodging platforms
Luo, Yi
;
Tang, Liang
;
Kim, Eojina
;
Wang, Xi
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1384-1410
Persistent link: https://www.econbiz.de/10013387405
Saved in:
2
Online review antecedents of trust, purchase, and recommendation intention : a simulation-based experiment for hotels and AirBnBs
Furner, Christopher P.
;
Drake, John R.
;
Zinko, Robert
; …
- In:
Journal of internet commerce
21
(
2022
)
1
,
pp. 79-103
Persistent link: https://www.econbiz.de/10012801987
Saved in:
3
Sources of distrust :
Airbnb
guests' perspectives
Sthapit, Erose
;
Björk, Peter
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 245-253
Persistent link: https://www.econbiz.de/10012113006
Saved in:
4
You get what you give : theory and evidence of reciprocity in the sharing economy
Proserpio, Davide
;
Xu, Wendy
;
Zervas, Georgios
- In:
Quantitative marketing and economics : QME
16
(
2018
)
4
,
pp. 371-407
Persistent link: https://www.econbiz.de/10011963214
Saved in:
5
Examining the influencing factors of intention to share accommodations in online hospitality exchange networks
Kim, Sodam
;
Lee, Kyung Young
;
Koo, Chulmo
;
Yang, Sung-Byung
- In:
Journal of travel and tourism marketing
35
(
2018
)
1
,
pp. 16-31
Persistent link: https://www.econbiz.de/10011885878
Saved in:
6
The journey of service quality to loyalty : a gender-based multigroup analysis in car-hailing service
Aslam, Wajeeha
;
Arif, Imtiaz
;
Farhat, Kashif
- In:
International journal of business environment : IJBE
15
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10015060978
Saved in:
7
Examination of motivations and attitudes of peer-to-peer users in the accommodation sharing economy
Mahadevan, Renuka
- In:
Journal of hospitality marketing & management
27
(
2018
)
6
,
pp. 679-692
Persistent link: https://www.econbiz.de/10011919957
Saved in:
8
Collaborative consumption : determinants of satisfaction and the likelihood of using a sharing economy option again
Möhlmann, Mareike
- In:
Journal of consumer behaviour : an international …
14
(
2015
)
3
,
pp. 193-207
Persistent link: https://www.econbiz.de/10011376294
Saved in:
9
Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina
;
Postel, Lea
;
Schumann, Jan Hendrik
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
Saved in:
10
The benefits of walking your talk : aggregate effects of behavioral integrity on guest satisfaction, turnover, and hotel profitability
Simons, Tony
;
McLean Parks, Judi
;
Tomlinson, Edward C.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10011912810
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