Wut, Tai Ming; Xu, Jing (Bill); Wong, Shun-Mun Helen - In: Journal of Hospitality and Tourism Technology 14 (2022) 2, pp. 154-171
Purpose Corporate reputation is one of the key intangible assets of a company and is commonly influenced by negative posts on social media, such as customer complaints. Up to date, no known research investigates the pre- and post-social media crisis corporate social responsibility (CSR)...