Wikis have emerged as an important Web 2.0 technology for facilitating collaboration in organizations. Although researchers have begun to analyze their use in organizations and develop metrics to study their usage, there has been limited statistical analysis of use data. In addition, much of the...

This paper investigates the use of crowdsourcing for innovation in the Big 4 consulting firms. Information about each of the five firms’ is captured in a case study developed for comparison purposes. Those cases are used to examine emerging intra-enterprise characteristics, to analyze some of...