Drawing on emotional contagion theory and language-mediated association theory, this study develops a research model to examine how textual and facial emotions afect charitable crowdfunding performance. We use computer-aided techniques to extract and measure specifc textual and facial emotions...

Online shopping websites typically classify customers into different membership tiers in their customer relationship management systems. This study investigates the effects of membership tiers on user content generation behavior in the context of an electronic commerce marketplace that has a...

Reputation system has been an important component of improving online markets’ efficiency by reducing uncertainty about the quality of the sellers. Most, if not all, reputation systems examined in the extant literature reflect the sellers’ long-term accumulative reputation, which has several...