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Selling service plans to differentially informed customers

Inderst, Roman (contributor); Peitz, Martin (contributor) - 2008

We characterize a monopolist's optimal offer of service plans when only informed customers know already at the contracting stage whether their demand is high or low, while uninformed customers may learn their demand only after incurring some costs, if at all. While informed customers purchase...

Persistent link: https://www.econbiz.de/10003794017

Antecedents and consequences of consumers' response to health information complexity

Hansen, Torben; Thomsen, Thyra Uth; Beckmann, Suzanne C. - In: Journal of food products marketing 19 (2013) 1, pp. 26-40

Persistent link: https://www.econbiz.de/10009726531

Online information search with electronic agents: drivers, impediments. and privacy issues

Spiekermann, Sarah - 2001

Persistent link: https://www.econbiz.de/10001679229

Search - an expense or an experience? : exploring the influence of search on product return intentions

Maity, Devdeep; Arnold, Todd J. - In: Psychology & marketing 30 (2013) 7, pp. 576-587

Persistent link: https://www.econbiz.de/10009778563

Information search and product returns across mobile and traditional online channels

Zhang, Yufei; Voorhees, Clay M.; Chen, Lin; Chiang, Jeongwen - In: Journal of retailing 98 (2022) 2, pp. 260-276

Persistent link: https://www.econbiz.de/10013364282

An information stock model of customer behavior in multichannel customer support services

Jerath, Kinshuk; Kumar, Anuj; Netessine, Serguei - In: Manufacturing & service operations management : M & SOM 17 (2015) 3, pp. 368-383

Persistent link: https://www.econbiz.de/10011307925

An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants

Mathe, Kimberly; Slevitch, Lisa - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 1, pp. 29-50

Persistent link: https://www.econbiz.de/10009772556

Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market

Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12

Persistent link: https://www.econbiz.de/10009713929

Elements of pharmacy service and satisfaction : patient versus consumer?

Bonnal, Liliane; Moinier, Xavier - In: The journal of applied business research 30 (2014) 2, pp. 479-488

Persistent link: https://www.econbiz.de/10010353533

Effects of customer gender and mode of dress on service response received in retail establishments

Leigh, James H.; Herndon, Neil C.; Kantak, Donna Massey - In: Journal of marketing channels : ... distribution … 20 (2013) 3/4, pp. 239-259

Persistent link: https://www.econbiz.de/10009792117

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