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~subject:"Consumer behaviour"
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Consumer behaviour
Relationship marketing
26,165
Beziehungsmarketing
25,491
Kosten-Nutzen-Analyse
11,613
Cost-benefit analysis
10,759
Konsumentenverhalten
9,283
Customer satisfaction
5,811
Kundenzufriedenheit
5,771
Theorie
5,528
Theory
5,422
Service quality
4,340
Dienstleistungsqualität
4,331
Deutschland
3,586
Germany
3,394
Brand management
2,575
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2,572
Lieferantenmanagement
2,225
Supplier relationship management
2,224
USA
2,193
United States
2,122
Social Web
2,073
Social web
2,072
Brand image
1,902
Markenimage
1,898
Marketingmanagement
1,893
Marketing management
1,882
Electronic Commerce
1,748
E-commerce
1,692
Complaint management
1,638
Beschwerdemanagement
1,637
Online-Marketing
1,606
Internet marketing
1,588
Kundenwert
1,491
Kundenintegration
1,465
Customer integration
1,464
Customer value
1,463
Vertrauen
1,403
Confidence
1,398
Einzelhandel
1,373
Retail trade
1,365
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4,752
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Han, Heesup
40
Mattila, Anna S.
36
Hollebeek, Linda D.
34
Verhoef, Peter C.
26
Kumar, V.
24
Loureiro, Sandra Maria Correia
23
Huber, Frank
21
Rather, Raouf Ahmad
20
Klaus, Philipp
19
Prentice, Catherine
19
Bang, Nguyen
18
Ahn, Jiseon
17
Usman, Osly
17
Gil Saura, Irene
16
Grewal, Dhruv
16
Khan, Imran
16
So, Kevin Kam Fung
16
Balaji, M. S.
15
Herrmann, Andreas
15
Hyun, Sunghyup Sean
15
Lemon, Katherine N.
15
McColl-Kennedy, Janet R.
15
Mittal, Vikas
15
Schramm-Klein, Hanna
15
Swoboda, Bernhard
15
Wangenheim, Florian von
15
Wong, IpKin Anthony
15
Foscht, Thomas
14
Gustafsson, Anders
14
Japutra, Arnold
14
Quach, Sara
14
Sesé, F. Javier
14
Sreejesh, S.
14
Aksoy, Lerzan
13
Blut, Markus
13
Das, Gopal
13
Evanschitzky, Heiner
13
Homburg, Christian
13
McDonald, Heath
13
Rahman, Zillur
13
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American Marketing Association
8
Springer Fachmedien Wiesbaden
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IGI Global
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Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
Springer-Verlag GmbH
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Bertelsmann Stiftung
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Customs Co-operation Council
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
European Association of Agricultural Economists
1
European Marketing Academy
1
Fraunhofer-Informationszentrum Raum und Bau
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Graduate School of Business Administration
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Haufe-Lexware GmbH & Co. KG
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INSEAD
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Institut für Markt- und Distributionsforschung <Köln>
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Intergovernmental Maritime Consultative Organization
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Kanada / Department of Industry, Trade and Commerce
1
Logos Verlag Berlin
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
NetLibrary, Inc
1
RWTH Aachen
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
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Journal of retailing and consumer services
465
Journal of business research : JBR
372
International journal of hospitality management
176
The journal of services marketing
124
The journal of product & brand management
99
Journal of hospitality marketing & management
88
Journal of the Academy of Marketing Science
84
The journal of brand management : an international journal
83
Psychology & marketing
82
Cogent business & management
75
International journal of contemporary hospitality management
74
Journal of retailing
74
Journal of travel and tourism marketing
71
Asia Pacific journal of marketing and logistics
70
Journal of strategic marketing
67
The service industries journal
65
Journal of service management
61
European journal of marketing : EJM
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Marketing intelligence & planning
59
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service research : JSR
57
The international review of retail, distribution and consumer research
56
Journal of marketing
54
Services marketing quarterly
53
Tourism management : research, policies, practice
50
International journal of retail & distribution management
48
International journal of electronic marketing and retailing : IJEMR
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
47
International journal of internet marketing and advertising : IJIMA
46
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
44
Service business
44
International journal of retail and distribution management
42
SpringerLink / Bücher
41
The international journal of bank marketing : IJBM
41
International journal of consumer studies
39
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
39
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
37
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
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ECONIS (ZBW)
9,271
Other ZBW resources
42
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1
Customer complaints and recovery effectiveness : a customer base approach
Knox, George
;
Oest, Rutger van
- In:
Journal of marketing
78
(
2014
)
5
,
pp. 42-57
Persistent link: https://www.econbiz.de/10010419906
Saved in:
2
Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
Saved in:
3
When social media delivers customer service : differential customer treatment in the airline industry
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management information systems : mis quarterly
42
(
2018
)
2
,
pp. 489-520
Persistent link: https://www.econbiz.de/10011878404
Saved in:
4
Whose and what social media complaints have happier resolutions? : evidence from Twitter
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Journal of management information systems : JMIS
34
(
2017
)
2
,
pp. 314-340
Persistent link: https://www.econbiz.de/10011764483
Saved in:
5
How effective complaint management affects customer retention : the case of group-buying site grouper.mk
Angelovska, Nina
;
Josimovski, Sasho
;
Pulevska …
- In:
Management : journal of contemporary management issues
27
(
2022
)
1
,
pp. 151-166
Persistent link: https://www.econbiz.de/10013502522
Saved in:
6
Entscheiden sich Beschwerdeführer auf Grund von Kosten-Nutzen-Überlegungen für den Online-Beschwerdekanal? : Beschwerdekanalwahl als rationale Entscheidung
Gubelmann, Patrick
;
Zaugg, Alexandra Daniela
;
Bach, Jonas
; …
-
2007
Persistent link: https://www.econbiz.de/10003791791
Saved in:
7
The benefit of becoming friends : complaining after service failures leads customers with strong ties to increase loyalty
Umashankar, Nita
;
Ward, Morgan K.
;
Dahl, Darren W.
- In:
Journal of marketing
81
(
2017
)
6
,
pp. 79-98
Persistent link: https://www.econbiz.de/10011776897
Saved in:
8
Management und Wirkungen von Marke-Kunden-Beziehungen im Konsumgüterbereich : eine Analyse unter besonderer Berücksichtigung des Beschwerdemanagements und der Markenkommunikation
Wenske, Anna Verena
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003716428
Saved in:
9
Beschwerdefördernde Gestaltung von Online-Beschwerdemöglichkeiten
Gubelmann, Patrick
;
Adi, Daniel
;
Borean, Alessandro
; …
-
2007
Persistent link: https://www.econbiz.de/10003791538
Saved in:
10
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
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