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Fahrzeugqualität aus Kundensicht
Schütz, Tobias - In: Die Automobilindustrie von morgen : wie …, (pp. 213-230). 2009
Persistent link: https://www.econbiz.de/10003848969
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Quality flow model in automotive paint shops
Ju, Feng; Li, Jingshan; Xiao, Guoxian; Arinez, Jorge - In: International journal of production research 51 (2013) 21, pp. 6470-6483
Persistent link: https://www.econbiz.de/10010228968
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An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
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Understanding purchase intention during product-harm crises : moderating effects of perceived corporate ability and corporate social responsibility
Lin, Chieh-peng; Chen, Shwu-chuan; Chiu, Chou-kang; … - In: Journal of business ethics : JOBE 102 (2011) 3, pp. 455-471
Persistent link: https://www.econbiz.de/10009300628
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Leasing in the automobile industry : who lease cars
Sultan, Arif - In: The international journal of applied economics and finance 10 (2016) 1/3, pp. 14-20
Persistent link: https://www.econbiz.de/10011860261
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Quality and productivity improvement through spot welding process optimisation in automobile body shop
Selvam, G.; Prince, S. Arockia Doss; Prakash, V. Surya; … - In: International journal of productivity and quality … 23 (2018) 1, pp. 110-127
Persistent link: https://www.econbiz.de/10011861051
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How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers
Waluya, Aris Insan; Iqbal, M. Ali; Indradewa, Rhian - In: International journal of services, economics and management 10 (2019) 2, pp. 177-193
Persistent link: https://www.econbiz.de/10012178928
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The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
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The drivers of customer satisfaction and loyalty in automotive aftermarket industry
Chandel, Jyoti Kumar; Mohiuddin, Syed Aulia; Mishra, G. P. - In: International journal of business excellence : IJBEX 29 (2023) 3, pp. 351-371
Persistent link: https://www.econbiz.de/10014294167