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Measuring satisfaction and loyalty of guests based on Vietnamese hotel online reviews
Ha Nguyen Thi Thu; Tuan Tran Minh; Tu Nguyen Thi Ngoc; … - In: International journal of e-entrepreneurship and … 11 (2021) 2, pp. 1-17
Persistent link: https://www.econbiz.de/10012613254
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Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
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The relationship among website quality,consumer satisfaction, and loyalty in Vietnamese banking sector
Le Van Huy; Pham Dinh Tuyen - In: Journal of economic development 22 (2015) 3, pp. 81-101
Persistent link: https://www.econbiz.de/10011564772
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The relationship between service quality and customer loyalty in specialty supermarkets : empirical evidence in Vietnam
Hang, Nguyen Thu; Nguyen Hue Minh; Anh Chi Phan; … - In: International journal of business and economics … 3 (2014) 5, pp. 178-186
Persistent link: https://www.econbiz.de/10010508702
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Study of the Factors Affecting Customers' Loyalty for Gym Service at K.I.M Center, Vietnam
Ha Nam Khanh, Giao - 2020
This research aims to identify and measure the influence of factors affecting customers' loyalty for gym service at K.I.M Center by surveying 640 customers using the gym service at K.I.M Center. Cronbach's alpha, EFA, CFA and SEM analysis were used in the study. The results of the model tested...
Persistent link: https://www.econbiz.de/10012822810
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Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran; Tung Tran Anh; Thi Ngan Pham - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
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Customer satisfaction at Tiki.vn e-commerce platform
Ha Nam Khanh Giao - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 4, pp. 173-183
Persistent link: https://www.econbiz.de/10012667521
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Determinants of organisational customers' perceived value and repurchase intention : an empirical study of B2B general insurance across Vietnam
Xuan Nhi Nguyen; Mai Ngoc Khuong; Mai Thuy Minh Doan; … - In: Journal for global business advancement : JGBA 12 (2019) 5, pp. 693-720
Persistent link: https://www.econbiz.de/10012392292
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The effect of brand equity and perceived value on customer revisit intention : a study in quick-service restaurants in Vietnam
Ly Thi Minh Pham; Hong Nga Do; Tuan Minh Phung - In: Acta oeconomica Pragensia : vědecký časopis Vysoke … 24 (2016) 5, pp. 14-30
Persistent link: https://www.econbiz.de/10011581410
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The role of service encounter interaction behavior in activating customer participation and co-creating value in the health care service
Le Nguyen Hau; Pham Ngoc Tram Anh; Pham Ngoc Thuy; Tran … - In: Journal of economic development 23 (2016) 2, pp. 100-119
Persistent link: https://www.econbiz.de/10011647701