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Top persuader prediction for social networks

Fang, Xiao; Hu, Paul Jen-Hwa - In: Management information systems : mis quarterly 42 (2018) 1, pp. 63-82

Persistent link: https://www.econbiz.de/10011847656

The facilitators and inhibitors of customer adoption of pure Internet banking : trust transfer and status quo bias

Chiu, Chao-Min; Hu, Paul Jen-Hwa; Hsu, Shih-Chieh Jack; … - In: Journal of organizational computing and electronic commerce 34 (2024) 2, pp. 85-107

Persistent link: https://www.econbiz.de/10014554243

Script usage in standardized and customized service encounters : implications for perceived service quality

Victorino, Liana; Verma, Rohit; Wardell, Don G. - In: Production and operations management : an international … 22 (2013) 3, pp. 518-534

Persistent link: https://www.econbiz.de/10009760480

Can customers detect script usage in service encounters? : an experimental video analysis

Victorino, Liana; Verma, Rohit; Bonner, Bryan L.; … - In: Journal of service research : JSR 15 (2012) 4, pp. 390-400

Persistent link: https://www.econbiz.de/10009673029

Pushing the frontier of sustainable service operations management

Zhang, Jie J.; Joglekar, Nitin; Verma, Rohit - In: Journal of Service Management 23 (2012) 3, pp. 377-399

Purpose – The purpose of this study is to develop a performance measurement system of environmental sustainability in service settings and to empirically examine the relationship between the measured environmental sustainability and operating performance. Design/methodology/approach – This...

Persistent link: https://www.econbiz.de/10014894429

Choice models and the hospitality business environment

Verma, Rohit - In: The Cornell School of hotel administration handbook of …, (pp. 96-107). 2010

Persistent link: https://www.econbiz.de/10008666492

Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments

Ding, Xin David; Huang, Yang; Verma, Rohit - In: Journal of service management 22 (2011) 3, pp. 344-366

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Issues in the use of ratings-based versus choice-based conjoint analysis in operations management research

Karniouchina, Ekaterina V.; Moore, William L.; Rhee, Bo … - In: European journal of operational research : EJOR 197 (2009) 1, pp. 340-348

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Demand growth in services : a discrete choice analysis of customer preferences and online selling

Xie, Xiaoqing; Verma, Rohit; Anderson, Chris K. - In: Decision sciences : DS 47 (2016) 3, pp. 473-491

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How do you feel today? : managing patient emotions during health care experiences to enhance well-being

McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259

Persistent link: https://www.econbiz.de/10011745308