to a consumer first, whereupon the consumer can express her trust by paying an interaction price before the expert’s … provision and charging decisions. We argue that the expert’s promise induces a commitment that triggers guilt if the promise is … experts make the predicted promise; (2) proper promises induce consumer-friendly behavior; and (3) higher interaction prices …

experts make the predicted promise; (2) proper promises induce consumer-friendly behavior; and (3) higher interaction prices …

experts make the predicted promise; (2) proper promises induce consumer-friendly behavior; and (3) higher interaction prices … increase the commitment value of proper promises. -- promises ; guilt, trust ; credence goods ; experts ; reciprocity …

When experts have superior information on their customers' needs and appropriate treatment/repair/advice is a credence … good, there are obvious incentives for opportunistic behavior. What compounds this is that experts regularly make treatment …

Product information websites have become ubiquitous in supporting B2C E-Commerce. This paper explores their impact on … such infomediaries and reduce their own information investments, increasing their profitability. Surprisingly, we find that … the existence of these websites may actually reduce social welfare. Contrary to the common belief that product information …

We study the effect of noise due to exogenous information distortions in the context of Bayesianpersuasion. In … particular, we ask whether more noise (a la Blackwell) is always harmful forthe information designer, i.e., the sender. We show …

-related product attributes. Using an analytical model, we show that firms should disclose more taste-related information when the …

information about the consumer's willingness to pay produces an equilibrium price dispersion and endogenous consumer separation …