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Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari; Dubey, Rameshwar - In: International journal of services and operations management 18 (2014) 3, pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
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Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking
Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69
Persistent link: https://www.econbiz.de/10011765019
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Analysis of perceived determinants in customer service quality : focused on automotive air conditioning service centers
Khonglumtan, Tara; Srisattayakul, Parinya - In: Global business and finance review 28 (2023) 3, pp. 102-116
Purpose: The objective of this paper was to determine the actual needs of customers in 3 groups: passenger cars, buses, and truck refrigerators who bring their vehicles to the Service Center to be air conditioner repaired. Design/methodology/approach: We investigated at how variables including...
Persistent link: https://www.econbiz.de/10014304633
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Customer satisfaction and sales performance in wine tasting rooms
Shapiro, Marin; Gómez, Miguel I. - In: International journal of wine business research : IJWBR 26 (2014) 1, pp. 45-60
Persistent link: https://www.econbiz.de/10010339768
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Local revenue response to service quality : spatial effects in seasonal ticket revenue data
Müller, Sven; Haase, Knut - In: European journal of marketing : EJM 49 (2015) 9/10, pp. 1391-1416
Persistent link: https://www.econbiz.de/10011409358
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Consumer satisfaction and willingness to pay for upgraded meat standards in Kumasi, Ghana
Amfo, Bismark; Ali, Ernest Baba - In: Journal of international food & agribusiness marketing 33 (2021) 4, pp. 423-457
Persistent link: https://www.econbiz.de/10012623507
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Renalty - reward - contrast analysis : a review of its application in customer satisfaction research
Albayrak, Tahir; Caber, Meltem - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1288-1300
Persistent link: https://www.econbiz.de/10010207233
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What constitutes excellent user experience in online consumers' return services?
Chen, Jingwen; Ma, Yan - In: International journal of services technology and … 26 (2020) 4, pp. 291-304
Persistent link: https://www.econbiz.de/10012503577
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A netnographic and regression approach to study customer skepticism towards online travel companies
Kumar, Apoorva; Garga, Pawan - In: Manthan : journal of commerce and management 7 (2020) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10012291504
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Alternative measures of satisfaction and word of mouth
Sivadas, Eugene; Jindal, Rupinder Paul - In: The journal of services marketing 31 (2017) 2, pp. 119-130
Persistent link: https://www.econbiz.de/10011654593