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Credit counseling : a substitute for consumer financial literacy?

Disney, Richard; Gathergood, John; Weber, Jörg - In: Journal of pension economics and finance 14 (2015) 4, pp. 466-491

Persistent link: https://www.econbiz.de/10011419707

Credit counseling : a substitute for consumer financial literacy?

Disney, Richard; Gathergood, John; Weber, Jörg - 2014

Is financial literacy a substitute or complement for financial advice? In this paper we analyze the decision by consumers to seek financial advice in the form of credit counseling concerning their credit and debt. Credit counseling is an important component of the consumer credit sector for...

Persistent link: https://www.econbiz.de/10010429152

Switching from commissions on mutual funds to flat-fees : how are advisory clients affected?

Meyer, Steffen; Uhr, Charline; Loos, Benjamin; … - In: Journal of economic behavior & organization : JEBO 209 (2023), pp. 423-449

Persistent link: https://www.econbiz.de/10014423496

Get in with a foreigner : consumer trust in domestic and foreign banks

Bönte, Werner; Filipiak, Ute; Lombardo, Sandro - 2015

Prior research suggests that trust plays an important role for individuals' participation in stock markets. This paper … focuses on potential customers in retail banking markets and empirically investigates their trust in foreign banks and … in India are less likely to trust foreign banks with their money than Indian private banks. However, our results also …

Persistent link: https://www.econbiz.de/10011287168

Get in with a foreigner : consumer trust in domestic and foreign banks

Bönte, Werner; Filipiak, Ute; Lombardo, Sandro - 2016

Prior research suggests that trust plays an important role in an individual's decision to participate in stock markets …. This paper focuses on potential customers in retail banking markets and empirically investigates their trust in foreign … banking customers in India are less likely to trust foreign banks with their money than private Indian banks. However, our …

Persistent link: https://www.econbiz.de/10011539928

Customer disputes, misconduct, and reputation building in the market for financial advice

Ulrichshofer, Anna; Walzl, Markus - 2020

We analyze the impact of records of denied and withdrawn customer complaints on job separation in a dataset based on FINRA's Broker-Check database with more than 1 mio. financial advisers. Compared to misconduct that actually leads to a conviction of the adviser, denied and withdrawn complaints...

Persistent link: https://www.econbiz.de/10012253105

Timing to the Statement : Understanding Fluctuations in Consumer Credit Use

Agarwal, Sumit - 2013

We show that consumers spend 15% more per day on their credit cards in the ten days following the receipt of a credit card statement than in the days prior to the statement. We test several mechanisms for this effect including mental accounting, optimization of the free float, and liquidity...

Persistent link: https://www.econbiz.de/10013089450

Learning from Peers : Evidence from Disclosure of Consumer Complaints

Dou, Yiwei; Hung, Mingyi; She, Guoman; Wang, Lynn Linghuan - 2023

In 2013, the U.S. Consumer Financial Protection Bureau released a database of consumer complaints filed against banks under its supervision (“CFPB banks”). We find that after the disclosure, rival banks exhibit a greater increase in mortgage approval rates in markets with more intensive...

Persistent link: https://www.econbiz.de/10014348715

Effects of informational nudges on consumer debt repayment behaviors

Jones, Lauren E.; Loibl, Cäzilia; Tennyson, Sharon - In: Journal of economic psychology : research in economic … 51 (2015), pp. 16-33

Persistent link: https://www.econbiz.de/10011506828

Consumer fraud victimization and financial well-being

Brenner, Lukas; Meyll, Tobias; Stolper, Oscar; Walter, … - In: Journal of economic psychology : research in economic … 76 (2020), pp. 1-15

Persistent link: https://www.econbiz.de/10012244349

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