The purpose of this study is to determine the factors influencing customer satisfaction for users of post-paid mobile services in Indore region. The study gives insights into what customers perceive as key determinants for customer satisfaction from service providers. Based on data collected...

We study self-interested routing in stochastic networks, taking into account the discrete stochastic dynamics of such networks. We analyze a two station multiclass queueing network in which the system manager chooses the scheduling rule used, and individual customers choose routes in a...

We study self-interested routing in stochastic networks, taking into account the discrete stochastic dynamics of such networks. We analyze a two station multiclass queueing network in which the system manager chooses the scheduling rule used, and individual customers choose routes in a...