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Understanding the psychological process underlying customer satisfaction and retention in a relational service

Guo, Lin; Xiao, Jing-jian; Tang, Chuanyi - In: Journal of business research : JBR 62 (2009) 11, pp. 1152-1159

Persistent link: https://www.econbiz.de/10003897442

The ant and the grasshopper revisited : the present psychological benefits of saving and future oriented financial behaviors

Shim, Soyeon; Serido, Joyce; Tang, Chuanyi - In: Journal of economic psychology : research in economic … 33 (2012) 1, pp. 155-165

Persistent link: https://www.econbiz.de/10009488939

The role of perceived control in customer value cocreation and service recovery evaluation

Guo, Lin; Lotz, Sherry L.; Tang, Chuanyi; Gruen, Thomas W. - In: Journal of service research : JSR 19 (2016) 1, pp. 39-56

Persistent link: https://www.econbiz.de/10011433138

Socializing to co-produce : pathways to consumers’ financial well-being

Guo, Lin; Arnould, Eric J.; Gruen, Thomas W.; Tang, Chuanyi - In: Journal of service research : JSR 16 (2013) 4, pp. 549-563

Persistent link: https://www.econbiz.de/10010203494

Seeing relationships through the lens of psychological contracts : the structure of consumer service relationships

Guo, Lin; Gruen, Thomas W.; Tang, Chuanyi - In: Journal of the Academy of Marketing Science 45 (2017) 3, pp. 357-376

Persistent link: https://www.econbiz.de/10011684995

A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being

Tang, Chuanyi; Guo, Lin; Gruen, Thomas - In: Journal of business research : JBR 177 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10014551048

Consumer economic wellbeing

Xiao, Jing-jian - 2015

This timely text overviews theories, concepts, and contexts relating to the emerging field of behavioral economics. Research theories and data gathered across psychology, sociology, marketing, finance, and other relevant disciplines are synthesized to identify and elaborate on the defining...

Persistent link: https://www.econbiz.de/10011433462

Consumer biases and competences in company stock holdings

Lai, Christine W.; Xiao, Jing-jian - In: Journal of consumer affairs : official publication of … 44 (2010) 1, pp. 179-212

Persistent link: https://www.econbiz.de/10003971432

Consumer debt delinquency by family lifecycle categories

Xiao, Jing-jian; Yao, Rui - In: The international journal of bank marketing : IJBM 32 (2014) 1, pp. 43-59

Persistent link: https://www.econbiz.de/10010252726

Age differences in consumer financial capability

Xiao, Jing-jian; Chen, Cheng; Sun, Lei - In: International journal of consumer studies 39 (2015) 4, pp. 387-395

Persistent link: https://www.econbiz.de/10011402945