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Examining the impact of service quality : a meta-analysis of empirical evidence

Carrillat, François A.; Jaramillo, Fernando; Mulki, Jay P. - In: Journal of marketing theory and practice 17 (2009) 2, pp. 95-110

Persistent link: https://www.econbiz.de/10003827786

The two minds of the buyer : the difference in expectations and perceptions towards sales personnel in turbulent market contexts

Kuhnle, Jennifer C.; Caemmerer, Barbara; Mulki, Jay P. - In: Journal of customer behaviour 11 (2012) 2, pp. 167-179

Persistent link: https://www.econbiz.de/10009664024

Cognitive segmentation : modeling the structure and content of customers' thoughts

Carrillat, François A.; Riggle, Robert J.; Locander, … - In: Psychology & marketing 26 (2009) 6, pp. 479-506

Persistent link: https://www.econbiz.de/10003858277

Cool brands and hot attachments : their effect on consumers' willingness to pay more

Koskie, Melanie Moore; Locander, William B. - In: European journal of marketing 57 (2023) 4, pp. 905-929

Persistent link: https://www.econbiz.de/10014252220

International trade and "Catching up with the Joneses" : are the consumption patterns convergent?

Giraldo, Iader; Jaramillo, Fernando - In: Research in economics : an international review of economics 74 (2020) 3, pp. 233-249

Persistent link: https://www.econbiz.de/10012590295

Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors

Itani, Omar S.; Jaramillo, Fernando; Paesbrugghe, Bert - In: Journal of retailing and consumer services 53 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012171888

Conspicuous Consumption, Social Status and Clubs

Kempf, Hubert; Moizeau, Fabien; Jaramillo, Fernando - 2003

The paper develops a signalling theory of conspicuous consumption where the drive toward spending on an otherwise unuseful good comes from the desire to enter clubs and benefit from the provision of club good financed by members of a club and from a social status effect. Individual incomes are...

Persistent link: https://www.econbiz.de/10014150219