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Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
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Need of measuring service quality in hospitality education : a conceptual framework
Ghosh, Pratik; Jhamb, Deepika - In: International journal of business and globalisation : IJBG 32 (2022) 2/3, pp. 206-222
Persistent link: https://www.econbiz.de/10014232552
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The moderating effect of positive word-of-mouth between service quality and customer loyalty in the hospitality sector : a PLS-SEM approach
Gontur, Silas; Gadi, Paul Dung; Bagobiri, Esther - In: Journal of economics & management 44 (2022) 1, pp. 266-285
Aim/purpose - The main objective of this research is to investigate the relationship between service quality and customer loyalty and the moderating effect of positive word-of-mouth on this relationship in the hospitality sector, in North Central Nigeria. Design/methodology/approach - The...
Persistent link: https://www.econbiz.de/10014324956
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Wie Qualitätsinformationen die Krankenhauswahl beeinflussen : eine empirische Untersuchung
Wübker, Ansgar; Sauerland, Dirk; Wübker, Achim - 2008
Persistent link: https://www.econbiz.de/10003717587
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Bedeutung von Krankenhausdatenbanken im Internet aus Nutzersicht : eine informationsökonomische Analyse
Poll, Stephanie - 2008
Persistent link: https://www.econbiz.de/10003719600
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Do markets respond to quality information? : the case of fertility clinics
Bundorf, M. Kate; Chun, Natalie; Goda, Gopi Shah; … - In: Journal of health economics 28 (2009) 3, pp. 718-727
Persistent link: https://www.econbiz.de/10003872324
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Study regarding customer perception of healthcare service quality in Romanian clinics, based on their profile
Prejmerean, Cornelia; Vasilache, Simona - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 298-304
Persistent link: https://www.econbiz.de/10008666636
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Do markets respond to quality information? : the case of fertility clinics
Bundorf, M. Kate; Chun, Natalie; Goda, Gopi Shah; … - 2008
Persistent link: https://www.econbiz.de/10003689812
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Does better quality information affect hospital choice in Germany?
Wübker, Ansgar; Sauerland, Dirk; Wübker, Achim - In: Jahrbücher für Nationalökonomie und Statistik 230 (2010) 4, pp. 467-490
Persistent link: https://www.econbiz.de/10008654927