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Client experience on projects
Turner, Rodney - In: Project leadership and society 2 (2021), pp. 1-11
We consider client experience on projects. The topic of customer experience is receiving a lot of interest in marketing. It is believed that vendors that manage customer experience achieve better results than those who do not. All the work to date has been done in retail. We consider the nature...
Persistent link: https://www.econbiz.de/10012800124
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Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva; Santos, Christiane Pizzutti dos; … - In: The journal of services marketing 29 (2015) 1, pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
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Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan; Perényi, Áron; … - In: Journal of retailing and consumer services 31 (2016), pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
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Wanted : contagious gameday staff : testing the effect of smiling on fan responses
Larson, Brian V.; Jensen, Ricard W.; Wang, Yawei - In: Services marketing quarterly 37 (2016) 2, pp. 71-79
Persistent link: https://www.econbiz.de/10011486819
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Service appropriation : how do customers make the service their own?
Mifsud, Matthieu; Cases, Anne-Sophie; N'Goala, Gilles - In: Journal of service management 26 (2015) 5, pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
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Information search behaviour of service consumers : review and future directions
Utkarsh; Medhavi, Sanjay - In: The marketing review 15 (2015) 2, pp. 201-219
Persistent link: https://www.econbiz.de/10011504744
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Storytelling as a means to increase consumers' processing of financial information
Hauff, Jeanett Carlsson; Carlander, Anders; Gamble, Amelie - In: The international journal of bank marketing : IJBM 32 (2014) 6, pp. 494-514
Persistent link: https://www.econbiz.de/10010415398
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Transforming homo economicus into homo ludens : a field experiment on gamification in a utilitarian peer-to-peer trading service
Hamari, Juho - In: Electronic commerce research and applications 12 (2013) 4, pp. 236-245
Persistent link: https://www.econbiz.de/10010504871
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An evaluation of an integrated perspective of perceived service quality for retail banking services in India
Mittal, Sanjiv; Gera, Rajat; Batra, Dharminder Kumar - In: The international journal of bank marketing : IJBM 33 (2015) 3, pp. 330-350
Persistent link: https://www.econbiz.de/10011383612
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Intentionality attributions and humiliation : the impact on customer behavior
Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: European journal of marketing : EJM 48 (2014) 5/6, pp. 901-923
Persistent link: https://www.econbiz.de/10010388104