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Purpose – The purpose of this paper is to provide academics and practitioners working with customer relationship management (CRM) with a review of key topics, such as advances in CRM, the shifting role of consumers, issues with conceptualisation and consumer exploitation. The authors further...
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extensions’ key success factors. In this study three market‐related factors’ impact on line extension success were investigated … very little added value over existing products, and that cannibalization is very much related to a line extension’s success … seeking behavior all had a negative influence on line extension success. Dominant brands were hurt more by variety seeking …
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Prior studies intensively rely on lifestyle segmentation to investigate the patterns of purchase and consumption decisions. However, the literature does not specifically relate lifestyle profiles with the types of consumer decisions (i.e., purchasing vs. consumption decisions). Therefore, this...
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