Zhang, Jie J.; Joglekar, Nitin; Verma, Rohit - In: Journal of Service Management 23 (2012) 3, pp. 377-399
Purpose – The purpose of this study is to develop a performance measurement system of environmental sustainability in … service settings and to empirically examine the relationship between the measured environmental sustainability and operating … US hotels to construct a two‐factor standardized measure of environmental sustainability. The authors then conduct a …