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We consider client experience on projects. The topic of customer experience is receiving a lot of interest in marketing. It is believed that vendors that manage customer experience achieve better results than those who do not. All the work to date has been done in retail. We consider the nature...
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20. Tangibility, reliability, and assurance dimensions of staff service quality showed a positive relationship with … examining the influence of the five service quality dimensions; tangibility, reliability, assurance, responsiveness, and empathy …
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