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Consumer behaviour
Managers
36,236
Führungskräfte
35,711
Relationship marketing
25,955
Beziehungsmarketing
25,280
Konsumentenverhalten
8,884
Corporate Governance
6,445
Corporate governance
6,399
Theorie
5,738
Theory
5,664
Customer satisfaction
5,430
Kundenzufriedenheit
5,385
Deutschland
4,936
Führungsstil
4,894
USA
4,893
Stress
4,887
Unternehmenserfolg
4,818
Leadership style
4,798
Firm performance
4,738
United States
4,609
Germany
4,529
Service quality
3,981
Dienstleistungsqualität
3,964
Work stress
3,911
Führungskraft
3,672
Executive compensation
3,258
Managervergütung
3,224
Management
3,020
Vorstand
2,949
Executive board
2,931
Leistungsentgelt
2,854
Vergütungssystem
2,844
Performance pay
2,834
Compensation system
2,819
Brand management
2,607
Markenführung
2,603
Prinzipal-Agent-Theorie
2,479
Agency theory
2,470
Lieferantenmanagement
2,216
Supplier relationship management
2,214
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Han, Heesup
40
Hollebeek, Linda D.
35
Mattila, Anna S.
29
Verhoef, Peter C.
26
Kumar, V.
24
Loureiro, Sandra Maria Correia
23
Huber, Frank
20
Rather, Raouf Ahmad
20
Klaus, Philipp
19
Prentice, Catherine
19
Bang, Nguyen
18
Ahn, Jiseon
17
Usman, Osly
17
Herrmann, Andreas
16
Khan, Imran
16
Gil Saura, Irene
15
Grewal, Dhruv
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Schramm-Klein, Hanna
15
So, Kevin Kam Fung
15
Swoboda, Bernhard
15
Wangenheim, Florian von
15
Wong, IpKin Anthony
15
Balaji, M. S.
14
Foscht, Thomas
14
Gustafsson, Anders
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Quach, Sara
14
Sesé, F. Javier
14
Das, Gopal
13
Evanschitzky, Heiner
13
McDonald, Heath
13
Rahman, Zillur
13
Sreejesh, S.
13
Tanford, Sarah
13
Veloutsou, Cleopatra
13
Aksoy, Lerzan
12
Bauer, Hans H.
12
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American Marketing Association
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Springer Fachmedien Wiesbaden
7
IGI Global
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3
Springer-Verlag GmbH
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Bertelsmann Stiftung
1
Customs Co-operation Council
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
European Marketing Academy
1
Fraunhofer-Informationszentrum Raum und Bau
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Graduate School of Business Administration
1
Haufe-Lexware GmbH & Co. KG
1
INSEAD
1
Institut für Markt- und Distributionsforschung <Köln>
1
Intergovernmental Maritime Consultative Organization
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Logos Verlag Berlin
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MultiPart Garantie AG
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MultiPart Garantie AG <Ringsheim>
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National Bureau of Economic Research
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Society for Consumer Psychology.
1
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1
Summer Educators' Conference <2014, San Francisco, Calif.>
1
Technische Universität Dresden
1
United Nations
1
Universität Greifswald
1
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Journal of retailing and consumer services
462
Journal of business research : JBR
365
International journal of hospitality management
170
The journal of services marketing
117
The journal of product & brand management
97
Journal of the Academy of Marketing Science
85
The journal of brand management : an international journal
83
Psychology & marketing
79
Cogent business & management
75
Journal of hospitality marketing & management
75
International journal of contemporary hospitality management
72
Journal of travel and tourism marketing
69
Asia Pacific journal of marketing and logistics
68
Journal of retailing
66
Journal of strategic marketing
65
The service industries journal
64
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service management
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
The international review of retail, distribution and consumer research
54
European journal of marketing : EJM
51
Journal of marketing
51
Marketing intelligence & planning
51
Services marketing quarterly
51
Journal of service research : JSR
50
International journal of retail & distribution management
49
Tourism management : research, policies, practice
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
42
International journal of retail and distribution management
42
The international journal of bank marketing : IJBM
41
Service business
40
SpringerLink / Bücher
39
International journal of electronic marketing and retailing : IJEMR
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
38
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of consumer studies
34
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ECONIS (ZBW)
8,874
Other ZBW resources
47
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1
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
2
The
stress
of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
3
Problematic customers and customer service employee retaliation
Madupalli, Ramana Kumar
;
Poddar, Amit
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 244-255
Persistent link: https://www.econbiz.de/10010391424
Saved in:
4
The effect of
stress
on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
5
Testing the
stress
‐strain‐outcome model in Philippines‐based call centers
Jabutay, Felicito Angeles
;
Sasithorn Suwandee
;
Jabutay, …
- In:
Journal of Asia Business Studies
17
(
2023
)
2
,
pp. 404-423
Persistent link: https://www.econbiz.de/10014335407
Saved in:
6
How ostracism jeopardizes customers' interests at restaurants : a study in context of COVID-19
Sarwar, Ambreen
;
Abdullah, Muhammad Ibrahim
;
Imran, …
- In:
Journal of Asian business and economic studies : JABES
30
(
2023
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10014432591
Saved in:
7
FLEs' concerns with misbehaving customers in the time of COVID and beyond
Gillson, Stephanie T.
;
Beatty, Sharon E.
;
Northington, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 771-796
Persistent link: https://www.econbiz.de/10014448092
Saved in:
8
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
9
Observing customer
stress
and engagement : an intercultural perspective
Temerak, Mohamed Sobhy
;
Zhang, Ruby Wenjiao
;
Lages, …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 910-925
Persistent link: https://www.econbiz.de/10014290869
Saved in:
10
Retail
managers
' perpectives on the effectiveness of corporate e-personalisation initatives
Smith, Alan D.
- In:
International journal of business information systems : …
8
(
2011
)
3
,
pp. 211-246
Persistent link: https://www.econbiz.de/10009312592
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