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Feeling luxe : a topic modeling × emotion detection analysis of luxury hotel experiences

Wu, Luorong; Yang, Wan; Gao, Yixing; Ma, Shihan - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 8, pp. 1425-1452

Persistent link: https://www.econbiz.de/10014424449

Understanding value creation and word-of-mouth behaviour at cultural events

Dowell, David; Garrod, Brian; Turner, Jennifer - In: The service industries journal 39 (2019) 7/8, pp. 498-518

Persistent link: https://www.econbiz.de/10012203974

Editorial: The language of marketplace rituals : implications for customer experience management

Otnes, Cele; Ilhan, Behice Ece; Kulkarni, Atul - In: Journal of retailing 88 (2012) 3, pp. 367-383

Persistent link: https://www.econbiz.de/10009622994

Linking pop-up brand stores to brand experience and word of mouth : the case of luxury retail

Klein, Jan F.; Falk, Tomas; Esch, Franz-Rudolf; … - In: Journal of business research : JBR 69 (2016) 12, pp. 5761-5767

Persistent link: https://www.econbiz.de/10011597493

Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars

Fernandes, Teresa; Cruz, Mariana - In: Journal of retailing and consumer services 31 (2016), pp. 371-379

Persistent link: https://www.econbiz.de/10011529013

EXQ : a multiple-item scale for assessing service experience

Klaus, Philipp; Maklan, Stan - In: Journal of service management 23 (2012) 1, pp. 5-33

Persistent link: https://www.econbiz.de/10009534370

The impacts of brand experiences on customer satisfaction and electronic word of mouth

Almohaimmeed, Bader - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 695-703

The problem addressed in this study is that the impact of the customer experience on the achievement of positive customer outcomes is still unknown in Arabic restaurants. Hence, the aim of this study is to explore the effect of brand experience, as measured through sensory, emotional,...

Persistent link: https://www.econbiz.de/10012502455

Exploratory study on the perceptions of event gamification on positive behavioral outcomes

Sisson, Annamarie D.; Whalen, Elizabeth A. - In: Journal of hospitality and tourism insights 5 (2022) 5, pp. 822-841

Persistent link: https://www.econbiz.de/10013483044

Customer experience management in capsule hotels : a content analysis of guest online review

Olorunsola, Victor Oluwafemi; Saydam, Mehmet Bahri; … - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2462-2483

Persistent link: https://www.econbiz.de/10014446445

Experiential marketing and Islamic branding : a new perspective on college decision in Islamic higher education

Ambarwati, Rita; Sari, Dewi Komala - In: Journal of Islamic marketing 15 (2024) 3, pp. 745-776

Persistent link: https://www.econbiz.de/10014520462