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Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam; Abbas, Haidar; Mousa, Mohamed; … - In: Journal of hospitality marketing & management 32 (2023) 2, pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
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Testing the stress‐strain‐outcome model in Philippines‐based call centers
Jabutay, Felicito Angeles; Sasithorn Suwandee; Jabutay, … - In: Journal of Asia Business Studies 17 (2023) 2, pp. 404-423
Persistent link: https://www.econbiz.de/10014335407
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Examining the linkages between employee brand love, affective commitment, positive word-of-mouth, and turnover intentions : a social identity theory perspective
Mittal, Shweta; Gupta, Vishal; Motiani, Manoj - In: IIMB management review 34 (2022) 1, pp. 7-17
Persistent link: https://www.econbiz.de/10014266971
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Understanding regulatory focuses : the role of employees' regulatory focus in stress coping styles, and turnover intent to a five-star hotel
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 283-307
Persistent link: https://www.econbiz.de/10011300082
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How does customer affiliative behaviour shape the outcomes of employee emotion regulation? : a daily diary study of supermarket checkout operators
Holman, David - In: Human relations 69 (2016) 5, pp. 1139-1162
Persistent link: https://www.econbiz.de/10011488834
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Customer aggression and organizational turnover among service employees : the moderating role of distributive justice and organizational pride
Kashif, Muhammad; Zarkada, Anna; Thurasamy Ramayah - In: Personnel review : a professional journal reporting new … 46 (2017) 8, pp. 1672-1688
Persistent link: https://www.econbiz.de/10011775574
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A bigger challenge : types of perceived corporate hypocrisy in employees and their resulting attitudes and turnover intentions
Goswami, Saheli - In: Journal of organizational effectiveness : people and … 9 (2022) 3, pp. 471-488
Persistent link: https://www.econbiz.de/10013286282
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Sensemaking and negative emotion sharing : perceived listener reactions as interpersonal cues driving workplace outcomes
Kueny, Clair A. Reynolds; Shoss, Mindy - In: Journal of business and psychology 36 (2021) 3, pp. 461-478
Persistent link: https://www.econbiz.de/10012545849
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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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Relationships Among Conflict Perceptions, Negative Moods, and Turnover Intention : An Analysis of a Five-Round Survey
Chi, Shu-Cheng - 2011
We collected a five-round survey in Taiwan to investigate the relationships among conflict perceptions, negative moods, and turnover intention. We used a two-level hierarchical linear modeling (HLM) to test our hypotheses and controlled for measures of the previous time interval. Our initial...
Persistent link: https://www.econbiz.de/10013123285