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Customer responses to airline companies' service failure and recovery strategies : the moderating role of service failure habit
Elbaz, Ahmed Mohamed; Soliman, Mohammad; Al Alawi, Alamir; … - In: Tourism review 78 (2023) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10014235249
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Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam; Abbas, Haidar; Mousa, Mohamed; … - In: Journal of hospitality marketing & management 32 (2023) 2, pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
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Gamification impact on tourists' pro-sustainability intentions : integration of technology acceptance model (TAM) and the theory of planned behaviour (TPB)
Abou Kamar, Mahmoud; Maher, Azza; El-Bayoumi Salem, Islam; … - In: Tourism review 79 (2024) 2, pp. 487-504
Persistent link: https://www.econbiz.de/10014512284
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The effect of customer relationship management practices on airline customer loyalty
Salah, Marwa; Abou-Shouk, Mohamed A. - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 5 (2019) 2, pp. 11-19
Persistent link: https://www.econbiz.de/10012159006
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The influence of website quality dimensions on e-purchasing behaviour and e-loyalty : a comparative study of Egyptian travel agents and hotels
Abou-Shouk, Mohamed A.; Khalifa, Gamal S. - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 608-623
Persistent link: https://www.econbiz.de/10011729156