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Customer satisfaction, corporate image, and service quality in professional services

Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435

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Service quality, corporate brand image, and switching behavior : the mediating role of customer satisfaction and repurchase intention

Srivastava, Kavita; Sharma, Narendra K. - In: Services marketing quarterly 34 (2013) 4, pp. 274-291

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Perceived value, reputation, trust, and switching costs as determinants of customer retention

Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123

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Do reputation and image matter for recommendations and switching intentions in the telecommunications industry?

Abiodun, Abolaji Joachim; Adeyemi, Kenneth Sola; … - In: Asia-Pacific journal of management research and … 11 (2015) 2, pp. 134-142

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The nexus between corporate social responsibility of airports and passenger satisfaction : a cross-country study

Alam, Fahad; Yang, Qing; Bandara, Yapa Mahinda; Ahmad, Nisar - In: Corporate social responsibility and environmental management 31 (2024) 3, pp. 2454-2473

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Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck

Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274

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Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure

Liu, Mengzhen; Xiong, Wei - In: Journal of travel and tourism marketing 40 (2023) 3, pp. 221-241

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What does reputation buy? : differentiation in a market for third-party auditors

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An exploratory study of buyers' participation intentions in reputation systems : the relationship quality perspective

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Higher quality or lower price? : how value-increasing promotions affect retailer reputation via perceived value

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